Being a Trusted Business on the Regina directory comes with alot of responsibilty...no other directory, advertising medium or ' watchdog organization' puts businesses through the process we do before we promote and endorse them...most rely on the consumers to provide ratings..which are all unverified and un qualified. Trusted is different because the Trusted Regina businesses become Partners...and we promote the mantra that 'only together are we Trusted" ..we all have our parts to play to ensure the directory maintains the standards and high level of integrity that it does.
Trusted then enters into a contract, where the partners sign to uphold the 5 Trusted Guarantees and to ensure that our partners are upholding these guarantees on a daily basis we have a MYSTERY SHOPPER PROGRAM, where we mystery shop a minimum of 10% of our Trusted Partners on an annual basis... we get our mystery shoppers to fillout a report to tell us about the experience....
Our latest business to be mystery shopped is Worby Wealth Management a Trusted Regina Financial service expert
Well, if you need to trust anyone its the person advising you on your finances..lets see how Chris Worby owner of WorbyWealth Managment !!
TRUSTED PARTNER: Worby Wealth Management
MYSTERY SHOP CHECKLIST
1. How was the greeting/welcome/call answered?
VERY GOOD!! Chris was very welcoming and inviting.
2. If retail: Appearance of the store / staff and showroom?
Chris's office is very nice and inviting and he even offered some tea as our first visit was rather lengthy (and thorough).
3. Product/industry knowledge of staff?
Chris seems VERY knowledgeable and "had us at hello" so to speak. We felt very confident in his knowledge about the information he provided.
4. If a quote is required is the quote well laid out/ clear?
No quote required really.
5. Did they ask where you found them?
YES!! and did so very clearly.
6. Overall experience 1-10:
9
7. Would you return as a customer/recommend them to close friends?
Yes! and we already have!
8. Did anyone stand out as exceptional? If so who? Why? n/a (Chris is the only one)
9. If you made a purchase/booked a job how was the process? If so refer to the Trusted Guarantees and give an overall mark on each if applicable.
TRUSTED GUARANTEES
1. Provide the service and quality promised.
Yes!
2. Complete the job on time.
Still not finished but so far so good and its ongoing ..!
3. Charge the price quoted with NO surprises.
No quotes required thus far.
4. Communicate honestly and be responsive to customer needs.
Chris seems very honest and forthcoming.
5. Resolve any issues with customer satisfaction in mind.
Yes, Chris tailors our visits in order to accomplish the goals set out for us.
Please share any other comments relating to your experience with the company.
Chris is very knowledgeable in his field and instils confidence in us as he is able to create a plan that fit our needs and wants. He seems to have a very systematic approach that leaves nothing overlooked. He also seems to have a stepwise approach with specific goals to cover at each visit that will eventually lead us to our financial goals! It seems hard to consider other businesses/companies after a visit with Chris!! Highly recommended!!
WOW Chris ..you did an awesome job and gained a new client ! Proving yet again that you deserve the Thumbs up!
Call Chris Worby at (306) 757-4747 ext 226 or on his Cell: (306) 737-2909. Check out his listing on the Regina Directory in the REGINA FINANCIAL SERVICES category . Chris is a Trusted REGINA FINANCIAL EXPERT
